NFC Card Malfunction
If the NFC card stops working without any physical damage within a month, the customer must send an email to contact@ifloratap.com with an attached video showing the card not working on an NFC-enabled device.
Upon video approval, the customer must courier the card to the address provided in the email.
Upon approval of the returned card, a new card with the same details will be dispatched to the customer.
Physical Damage or Non-Functional Card
If the NFC card incurs any physical damage and/or stops working, the customer will be required to purchase a new card.
Server Maintenance
During server maintenance, digital cards won’t be accessible for some time. All customers will be notified about the downtime at least 30 minutes prior.
Major Server Failure
In the event of major server failure(s), downtime can occur without prior notice to the customer. However, an email notification will be sent to inform customers about the downtime.
Misplaced Card
If a card gets misplaced, the customer can email us to discontinue the card, and the data will be flushed out from the server.
Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Delivery Terms
Transit Time Domestically
– In general, domestic shipments are in transit for 3 – 15 days
Transit time Internationally
– Generally, orders shipped internationally are in transit for 8 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
Dispatch Time
– Orders are usually dispatched within 2 business days of payment of an order.
– Our warehouse operates from Monday to Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
– For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
– iFLora will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
– We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
– If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
– If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Need help?
Please contact us at contact@ifloratap.com / +91 9099705065 for any further inquiries or assistance regarding our cancellation/refund policy.